Customer Success Manager

Help shape the future of remotely operated and autonomous shipping 

Seafar is making shipping smarter, more innovative, and more sustainable by operating vessels remotely from Remote Operations Centers (ROCs). We believe in a maritime future where technology enhances human capabilities: and where efficiency, innovation, and sustainability go hand in hand. 

As our Customer Success Manager, you’ll play a key role in bringing that vision to life. You’ll connect more vessels and captains through our platform, scaling the core of our business: activating remote navigation. Thanks to your work, vessels won’t just sail better; they’ll sail into the future. 

Your mission?  

As Customer Success Manager, you turn signed deals into operational success. You take full ownership of the customer journey: from vessel activation and operator deployment to full operational ramp-up: ensuring every customer reaches their full potential on Seafar’s platform. Your goal is clear: grow the number of remote navigation hours at scale.

You are the main point of contact for our customers, keeping them informed, engaged, and confident at every step. Whether coordinating a ROC launch, onboarding a new vessel, guiding the regulatory trajectory, or coaching remote captains, you lead from the front; always with the customer in mind.

You move seamlessly between the field and the strategy table, solving daily issues with urgency while building the systems that prevent them tomorrow. If you’re proactive, analytical, and thrive in a high-accountability, customer-facing role with real impact: this one’s for you.

Core responsibilities

• Customer activation and journey ownership

  • Take full ownership of the customer journey post-signature: activate vessels, coordinate onboarding, and drive a successful go-live.

  • Act as the main point of contact post-go-live, ensuring a smooth transition to stable operations.

  • Lead customer communication to align on implementation scope, timelines, and success criteria.

  • Monitor customer satisfaction, ensure retention, and identify opportunities for account expansion (Activate ARR).

  • Identify cross-sell and upsell opportunities and coordinate with the Sales team.

• Team leadership and coordination

  • Manage and guide the Regulatory, QHSE, Operator, and Training teams to ensure seamless activation, compliance, and operational readiness.

  • Assist customers in obtaining permits: both for non-crew-reduction and crew-reduction use cases.

  • Oversee the delivery of safety procedures (QHSE) and ensure high-quality training in collaboration with the Operations team.

  • Recruit, coach, and schedule Seafar’s team of remote captains, or support customers deploying their own ROC operators.

• Operational execution and scaling

  • Manage and optimize daily remote navigation operations from the Remote Operations Center (ROC).

  • Own daily marketplace operations: forecast demand, match captains to vessels, resolve operational issues, and ensure smooth execution across multiple ROCs.

  • Increase the number of active, billable remote navigation hours: this is your primary KPI.

  • Build, document, and continuously improve scalable processes for onboarding, scheduling, and vessel-captain matching.

  • Be present in the field when needed: at customer sites, on vessels, or inside ROCs: ensuring alignment and supporting execution on the ground.

• Internal alignment and collaboration

  • Work closely with the Sales team during presales to ensure proposed solutions are operationally viable.

  • Collaborate with Product, Tech, HR and Sales to remove friction and deliver high-quality, end-to-end service.

  • Partner with Sales to support upselling efforts: when new needs or opportunities are identified within existing accounts, proactively inform and align with the Sales team to drive expansion.

👇 Does this sounds like you? 

• A customer-driven builder/operator with 5–7 years of experience in a Customer Success or Operations role, ideally within a startup or high-growth scale-up.

• Proven people leader: you know how to inspire, motivate, coach, and grow a high-performing operations or support team.

• You put the customer at the center: you listen actively, anticipate needs, and take pride in delivering tangible outcomes.

• Hands-on and action-oriented: you love solving operational puzzles, remove blockers proactively, and thrive in fast-moving environments.

• Experience growing and managing early-stage platforms with supply and demand dynamics (marketplaces, staffing, mobility, etc.) is a strong plus.

• You stay calm under pressure, thrive in uncertainty, and see every challenge as an opportunity to improve.

• Excellent communicator in both Dutch and English: you build trust with vessel owners, captains, regulators, and internal teams alike. (French or German is a bonus.)

• Bonus points if you have experience in logistics, maritime, staffing, remote operations, or shift-based service delivery.

🤝 What’s our offer? 

Seafar is the only technology and service company in the smart shipping sector that is commercially operating at scale. By joining us, you will:

• Accelerate your career at a fast-growing, innovative maritime tech company, working on cutting-edge challenges that shape the future of shipping.

• Be part of building, from the ground up, the technology and operational backbone transforming the global maritime industry.

• Receive a competitive, tailored compensation package aligned with your experience and needs.

• Make a real impact, surrounded by a team of driven, hands-on colleagues who share your ambition.

• Celebrate true industry firsts: working at Seafar often feels like landing on the moon for the very first time.

🤩 Excited? 

• Don't hesitate to apply! Get on board because we need you over here!