Field Service Technician

Hello! 👋 Are you the new colleague with a thirst for innovation and technology that we are looking for?

Do you want to make a real impact as a Pioneer in a growing sector? If so, why not come join our bright, energetic and vibrant team! Seafar prides itself on its core values: INNOVATION, CUSTOMER, QUALITY, PERSEVERANCE and GROWTH. If you breathe these values, then we could be the right fit for each other.

The Field Service Technician is the face of Seafar to the customer. you are the installer, configurer and performer of reactive and proactive maintenance (on-site support) for Seafar hardware (and to a lesser extent, software) solutions. You are an expert in the hardware (and basic software functions) and will manage multiple, concurrent implementations. The Field Service Technician travels to customer sites and provides installation and upgrades to new and existing equipment across the BeNeLux (up to 80% travel). Most of these will be on-board vessels and at ship yards. (BE and NL)

🤓 Main responsibilities

1. You work together with the Tech Support & Projects team to understand required job planning at our customers and execute according to the plans provided. Work requested will mostly be On-site “break/fix” support but could also be project implementation work and and/or scheduled maintenance. You are completely professional towards customers and act as the first line of sales and customer and subcontractor relationship building. You are proficient in all areas of the Seafar product portfolio.
2. Provide support for customers in the form of on-site service calls/visits to fix and repair breakdowns, system faults and perform troubleshooting for hardware, software, networking, databases and firewalls. Documents and reports quality issues back to production (R&D).
3. Help the Tech Support team redefine internal processes to ensure solid workflow from raising a ticket to ticket resolution and feedback to the customer.
4. Instil quality mindset by arranging work review sessions with the projects and R&D teams
5. Provide out of hours (on-call) support to customers and document issues in the ticketing system and knowledge base.
6. Provide hardware and software training on our solutions to customers and internal members

👇 Does this sounds like you?

1. Bachelor’s degree (or partially completed) in electronics, mechanical or technology-related subject.

2. Service/Customer Support Technician experience of 3+ years in a technical environment working with software and hardware. Customer-first mindset.

3. Fluent in Dutch, French and English. Other languages are a plus.

4. Good communication, presentation, time management and listening skills. Is highly professional outwardly to external customers.

5. Ability to report out status and job results in a structured manner. Ability to use checklists and obtain customer sign-off and satisfaction feedback.

6. Technical and mechanical aptitude/affinity – particularly to IT (IIS, SQL, HTML, Windows, Servers, networking) and mechanical hardware.

7. Excellent problem-solving skills. Is meticulous with high attention to detail.

8. Ability to think in a structured and logical manner and develop processes.

🤝 What’s our offer?

Seafar is the only technology and service company within the autonomous shipping sector that is commercially operating at scale. By joining Seafar you would:

• Be accelerating your career at an innovative and unique maritime tech company in full growth mode, with lots of exciting challenges to crack
• Work on building from the ground up the technology and service company transforming the shipping industry
• Get offered a salary tailored to your needs
• Making an impact in collaboration with a team of enthusiastic and determined colleagues just like you
• Be celebrating many industry firsts – ever landed on the moon? That’s how it feels like when working at Seafar!

🤩 Excited?

Don't hesitate to apply! Get on board because we need you over here!